{"id":420,"date":"2026-02-07T18:38:17","date_gmt":"2026-02-07T09:38:17","guid":{"rendered":"https:\/\/venu-sys.co.jp\/knowledge\/?post_type=glossary&#038;p=420"},"modified":"2026-02-07T18:40:29","modified_gmt":"2026-02-07T09:40:29","slug":"erlang","status":"publish","type":"glossary","link":"https:\/\/venu-sys.co.jp\/knowledge\/glossary\/erlang\/","title":{"rendered":"\u30a2\u30fc\u30e9\u30f3"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">\u30a2\u30fc\u30e9\u30f3\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9069\u6b63\u4eba\u6570\u30fb\u56de\u7dda\u6570\u3092\u7b97\u51fa\u3059\u308b\u57fa\u790e\u77e5\u8b58\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac<\/h1>\n\n\n<div class=\"swell-block-balloon\"><div class=\"c-balloon -bln-left\" data-col=\"blue\"><div class=\"c-balloon__body -speaking -border-none\"><div class=\"c-balloon__text\">\n<p>\u30a2\u30fc\u30e9\u30f3\u3063\u3066\u5177\u4f53\u7684\u306b\u4f55\uff1f<\/p>\n<span 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async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6458210138304151\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- \u6a2a\u9577 -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:150px\"\r\n     data-ad-client=\"ca-pub-6458210138304151\"\r\n     data-ad-slot=\"3619347934\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n\n\n\n<h2 class=\"wp-block-heading\">\u30a2\u30fc\u30e9\u30f3\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u4e88\u5099\u77e5\u8b58<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/venu-sys.co.jp\/knowledge\/wp-content\/uploads\/sites\/6\/2026\/02\/unnamed-2026-02-07T184005.731-1024x572.jpg\" alt=\"\u30a2\u30fc\u30e9\u30f3\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u4e88\u5099\u77e5\u8b58\u306e\u753b\u50cf\" class=\"wp-image-426\" style=\"width:640px\" srcset=\"https:\/\/venu-sys.co.jp\/knowledge\/wp-content\/uploads\/sites\/6\/2026\/02\/unnamed-2026-02-07T184005.731-1024x572.jpg 1024w, https:\/\/venu-sys.co.jp\/knowledge\/wp-content\/uploads\/sites\/6\/2026\/02\/unnamed-2026-02-07T184005.731-300x167.jpg 300w, https:\/\/venu-sys.co.jp\/knowledge\/wp-content\/uploads\/sites\/6\/2026\/02\/unnamed-2026-02-07T184005.731-768x429.jpg 768w, https:\/\/venu-sys.co.jp\/knowledge\/wp-content\/uploads\/sites\/6\/2026\/02\/unnamed-2026-02-07T184005.731-1536x857.jpg 1536w, https:\/\/venu-sys.co.jp\/knowledge\/wp-content\/uploads\/sites\/6\/2026\/02\/unnamed-2026-02-07T184005.731-2048x1143.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" 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2.9 2.4 4.7v.6c0 .6.4 1 1 1h10c.6 0 1-.4 1-1V35c0-1.9.9-3.7 2.5-4.8 4.3-3.2 6.3-8.5 5.3-13.9-.4-2-1.2-3.8-2.4-5.4-3-4-7.4-6.1-12.1-5.9z\"><\/path><\/svg><span>\u30a2\u30fc\u30e9\u30f3\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u4e88\u5099\u77e5\u8b58<\/span><\/div><div class=\"cap_box_content\">\n<ul class=\"wp-block-list is-style-check_list\">\n<li><a href=\"#toc1\">\u547c<\/a><\/li>\n\n\n\n<li><a href=\"#toc2\">\u547c\u6570<\/a><\/li>\n\n\n\n<li><a href=\"#toc3\">\u4fdd\u7559\u6642\u9593<\/a><\/li>\n\n\n\n<li><a href=\"#toc4\">\u547c\u91cf<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"toc1\">\u547c | \u96fb\u8a71\u306e\u7740\u4fe1\u304b\u3089\u5207\u65ad\u307e\u3067\u306e\u4e00\u9023\u306e\u30a4\u30d9\u30f3\u30c8\u3092\u6307\u3059\u6700\u5c0f\u5358\u4f4d<\/h3>\n\n\n\n<p>\u300c\u547c\uff08\u3053\uff09\u300d\u306f\u3001\u901a\u4fe1\u306b\u304a\u3051\u308b\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u306e\u6700\u5c0f\u5358\u4f4d\u3067\u3059\u3002\u96fb\u8a71\u306e\u4e16\u754c\u3067\u306f\u30011\u56de\u306e\u7740\u4fe1\u304c\u767a\u751f\u3057\u3001\u901a\u8a71\u304c\u7d42\u308f\u3063\u3066\u56de\u7dda\u304c\u5207\u65ad\u3055\u308c\u308b\u307e\u3067\u3092\u300c1\u547c\u300d\u3068\u6570\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u300c1\u672c\u306e\u96fb\u8a71\u300d\u304c\u3001\u5206\u6790\u4e0a\u306e\u300c1\u547c\u300d\u306b\u8a72\u5f53\u3057\u307e\u3059\u3002<strong><span class=\"swl-marker mark_yellow\"><span class=\"swl-inline-color has-swl-deep-01-color\">\u547c\u306f\u3001\u5358\u306a\u308b\u7740\u4fe1\u6570\u3067\u306f\u306a\u304f\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u30ea\u30bd\u30fc\u30b9\u3092\u5360\u6709\u3057\u59cb\u3081\u305f\u77ac\u9593\u304b\u3089\u89e3\u653e\u3055\u308c\u308b\u307e\u3067\u306e\u300c\u52d5\u4f5c\u306e\u307e\u3068\u307e\u308a\u300d\u3092\u6307\u3059\u6982\u5ff5<\/span><\/span><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"toc2\">\u547c\u6570 | \u4e00\u5b9a\u6642\u9593\u5185\u306b\u767a\u751f\u3057\u305f\u3059\u3079\u3066\u306e\u7740\u4fe1\u56de\u6570\u306e\u5408\u8a08\u5024<\/h3>\n\n\n\n<p><strong><span class=\"swl-marker mark_yellow\"><span class=\"swl-inline-color has-swl-deep-01-color\">\u547c\u6570\uff08\u3053\u3059\u3046\uff09\u306f\u3001\u7279\u5b9a\u306e\u671f\u9593\u5185\u306b\u767a\u751f\u3057\u305f\u547c\u306e\u7dcf\u672c\u6570<\/span><\/span><\/strong>\u3067\u3059\u3002\u4e00\u822c\u7684\u306b\u306f\u30011\u6642\u9593\u3042\u305f\u308a\u306e\u7740\u4fe1\u7dcf\u6570\u3092\u300c\u547c\u6570\u300d\u3068\u3057\u3066\u8a08\u7b97\u306b\u7528\u3044\u308b\u30b1\u30fc\u30b9\u304c\u307b\u3068\u3093\u3069\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"is-style-icon_pen\">\u4f8b\uff1a\u5348\u524d9\u6642\u304b\u308910\u6642\u307e\u3067\u306e\u9593\u306b\u5408\u8a0860\u4ef6\u306e\u7740\u4fe1\u304c\u3042\u3063\u305f\u5834\u5408\u3001\u305d\u306e1\u6642\u9593\u306e\u547c\u6570\u306f60\u4ef6<\/p>\n\n\n\n<p>\u547c\u6570\u304c\u591a\u3044\u307b\u3069\u3001\u73fe\u5834\u306e\u8ca0\u8377\u306f\u9ad8\u307e\u308a\u3001\u3088\u308a\u591a\u304f\u306e\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"toc3\">\u4fdd\u7559\u6642\u9593 | 1\u56de\u306e\u7740\u4fe1\u306b\u304a\u3051\u308b\u300c\u901a\u8a71\u300d\u304b\u3089\u300c\u5f8c\u51e6\u7406\u300d\u307e\u3067\u306e\u5e73\u5747\u5bfe\u5fdc\u6642\u9593<\/h3>\n\n\n\n<p><strong><span class=\"swl-marker mark_yellow\"><span class=\"swl-inline-color has-swl-deep-01-color\">\u4fdd\u7559\u6642\u9593\u306f\u30011\u547c\u3042\u305f\u308a\u306b\u30ea\u30bd\u30fc\u30b9\u304c\u5360\u6709\u3055\u308c\u308b\u6642\u9593\u306e\u9577\u3055<\/span><\/span><\/strong>\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7528\u8a9e\u3067\u306f\u300cAHT\uff08Average Handling Time\uff1a\u5e73\u5747\u5fdc\u5bfe\u6642\u9593\uff09\u300d\u3068\u547c\u3070\u308c\u308b\u6307\u6a19\u306b\u76f8\u5f53\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e3\u3064\u306e\u6642\u9593\u306e\u5408\u8a08\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u3068\u306e\u901a\u8a71\u6642\u9593<\/strong><\/li>\n\n\n\n<li><strong>\u4fdd\u7559\uff08\u4fdd\u7559\u97f3\u3092\u6d41\u3057\u3066\u5f85\u305f\u305b\u3066\u3044\u308b\uff09\u6642\u9593<\/strong><\/li>\n\n\n\n<li><strong>\u901a\u8a71\u7d42\u4e86\u5f8c\u306e\u5165\u529b\u4f5c\u696d\uff08\u5f8c\u51e6\u7406\uff09\u6642\u9593<\/strong><\/li>\n<\/ol>\n\n\n\n<p>\u591a\u304f\u306e\u7ba1\u7406\u8005\u304c\u300c\u901a\u8a71\u6642\u9593\u300d\u3060\u3051\u3067\u8a08\u7b97\u3057\u3066\u3057\u307e\u3046\u30df\u30b9\u3092\u72af\u3057\u307e\u3059\u304c\u3001\u5f8c\u51e6\u7406\u4e2d\u3082\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u6b21\u306e\u96fb\u8a71\u3092\u53d6\u308c\u307e\u305b\u3093\u3002\u5f8c\u51e6\u7406\u6642\u9593\u3092\u542b\u3081\u3066\u8a08\u7b97\u3057\u306a\u3051\u308c\u3070\u3001\u7b97\u51fa\u3055\u308c\u305f\u5fc5\u8981\u4eba\u6570\u306f\u5b9f\u614b\u3088\u308a\u3082\u5c11\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"toc4\">\u547c\u91cf | \u56de\u7dda\u3084\u30b9\u30bf\u30c3\u30d5\u304c\u300c\u5ef6\u3079\u4f55\u6642\u9593\u300d\u4f7f\u308f\u308c\u305f\u304b\u3092\u793a\u3059\u6307\u6a19<\/h3>\n\n\n\n<p><strong><span class=\"swl-marker mark_yellow\"><span class=\"swl-inline-color has-swl-deep-01-color\">\u547c\u91cf\uff08\u3053\u308a\u3087\u3046\uff09\u3053\u305d\u304c\u3001\u5358\u4f4d\u300c\u30a2\u30fc\u30e9\u30f3\u300d\u3067\u8868\u3055\u308c\u308b\u6570\u5024\u305d\u306e\u3082\u306e<\/span><\/span><\/strong>\u3067\u3059\u3002\u547c\u6570\u306b\u5e73\u5747\u4fdd\u7559\u6642\u9593\u3092\u639b\u3051\u5408\u308f\u305b\u3001\u7279\u5b9a\u306e\u5358\u4f4d\u6642\u9593\u3067\u5272\u308b\u3053\u3068\u3067\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8a08\u7b97\u5f0f\u306f\u3001\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<p>A = n \u00d7 h \/ T\uff08A: \u547c\u91cf\u3001n: \u547c\u6570\u3001h: \u5e73\u5747\u4fdd\u7559\u6642\u9593\u3001T: \u5358\u4f4d\u6642\u9593\uff09<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u30011\u6642\u9593\u306b60\u4ef6\u306e\u7740\u4fe1\u304c\u3042\u308a\u3001\u5e73\u5747\u4fdd\u7559\u6642\u9593\u304c3\u5206\uff08180\u79d2\uff09\u306e\u5834\u5408\u3001\u547c\u91cf\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u8a08\u7b97\u3057\u307e\u3059\u3002 \u5358\u4f4d\u6642\u9593\u30921\u6642\u9593\uff083,600\u79d2\uff09\u3068\u3057\u305f\u5834\u5408\u3001<\/p>\n\n\n\n<p class=\"is-style-icon_pen\">60\u4ef6 \u00d7 180\u79d2 \u00f7 3,600\u79d2 = 3\u30a2\u30fc\u30e9\u30f3<\/p>\n\n\n\n<p>\u3053\u306e<strong>\u300c3\u30a2\u30fc\u30e9\u30f3\u300d\u3068\u3044\u3046\u6570\u5024\u306f\u3001\u7406\u8ad6\u4e0a\u300c3\u4eba\u304c\u4f11\u307f\u306a\u304f\u96fb\u8a71\u3092\u53d6\u308a\u7d9a\u3051\u3066\u3061\u3087\u3046\u3069\u51e6\u7406\u3067\u304d\u308b\u91cf\u300d\u3092\u610f\u5473<\/strong>\u3057\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u73fe\u5b9f\u306f\u7740\u4fe1\u30bf\u30a4\u30df\u30f3\u30b0\u304c\u91cd\u306a\u308b\u305f\u3081\u30013\u4eba\u3061\u3087\u3046\u3069\u3067\u306f\u5fdc\u7b54\u7387\u304c\u4e0b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6458210138304151\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- \u6a2a\u9577 -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:150px\"\r\n     data-ad-client=\"ca-pub-6458210138304151\"\r\n     data-ad-slot=\"3619347934\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n\n\n\n<h2 class=\"wp-block-heading\">\u307e\u3068\u3081 | \u30a2\u30fc\u30e9\u30f3\u3068\u306f\u300c\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u4e0b\u3052\u305a\u306b\u30b3\u30b9\u30c8\u3092\u6700\u5c0f\u5316\u3059\u308b\u300d\u305f\u3081\u306e\u79d1\u5b66\u7684\u6839\u62e0<\/h2>\n\n\n\n<p>\u30a2\u30fc\u30e9\u30f3\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u304a\u3044\u3066\u611f\u899a\u7684\u306a\u5224\u65ad\u3092\u8ad6\u7406\u7684\u306a\u6570\u5024\u3078\u3068\u5909\u63db\u3059\u308b\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u547c\u6570\u3068\u4fdd\u7559\u6642\u9593\u3092\u628a\u63e1\u3057\u3066\u6b63\u78ba\u306a\u547c\u91cf\u3092\u7b97\u51fa\u3067\u304d\u308c\u3070\u3001\u56de\u7dda\u6570\u3084\u5fc5\u8981\u4eba\u6570\u3092\u6570\u5b66\u7684\u6839\u62e0\u306b\u57fa\u3065\u3044\u3066\u6c7a\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5fdc\u7b54\u7387\u304c\u4f4e\u3044\u304b\u3089\u3068\u3044\u3063\u3066\u95c7\u96f2\u306b\u4eba\u54e1\u3092\u5897\u3084\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u307e\u305a\u306f\u81ea\u793e\u306e\u30c7\u30fc\u30bf\u3092\u57fa\u306b\u73fe\u5728\u306e\u30ea\u30bd\u30fc\u30b9\u304c\u8ad6\u7406\u7684\u306b\u59a5\u5f53\u3067\u3042\u308b\u304b\u3092\u691c\u8a3c\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6458210138304151\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- \u6a2a\u9577 -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:150px\"\r\n     data-ad-client=\"ca-pub-6458210138304151\"\r\n     data-ad-slot=\"3619347934\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>\u30a2\u30fc\u30e9\u30f3\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9069\u6b63\u4eba\u6570\u30fb\u56de\u7dda\u6570\u3092\u7b97\u51fa\u3059\u308b\u57fa\u790e\u77e5\u8b58\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u304a\u3044\u3066\u3001\u30a2\u30fc\u30e9\u30f3\u306f\u9069\u5207\u306a\u4eba\u54e1\u914d\u7f6e\u3092\u884c\u3046\u305f\u3081\u306b\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u30a2\u30fc\u30e9\u30f3\u304c\u5177\u4f53\u7684\u306b\u4f55\u3067\u3042\u308b\u304b\u3084\u3001\u547c\u3084\u547c\u6570\u306b\u3064\u3044\u3066 [&hellip;]<\/p>\n","protected":false},"featured_media":424,"template":"","meta":{"swell_btn_cv_data":"","_glossary_reading":"\u3042\u30fc\u3089\u3093","_glossary_english":"erlang"},"glossary_category":[25],"glossary_kana":[6],"glossary_alpha":[38],"class_list":["post-420","glossary","type-glossary","status-publish","has-post-thumbnail","hentry","glossary_category-automation-development","glossary_kana-6","glossary_alpha-e"],"_links":{"self":[{"href":"https:\/\/venu-sys.co.jp\/knowledge\/wp-json\/wp\/v2\/glossary\/420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/venu-sys.co.jp\/knowledge\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/venu-sys.co.jp\/knowledge\/wp-json\/wp\/v2\/types\/glossary"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/venu-sys.co.jp\/knowledge\/wp-json\/wp\/v2\/media\/424"}],"wp:attachment":[{"href":"https:\/\/venu-sys.co.jp\/knowledge\/wp-json\/wp\/v2\/media?parent=420"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/venu-sys.co.jp\/knowledge\/wp-json\/wp\/v2\/glossary_category?post=420"},{"taxonomy":"glossary_kana","embeddable":true,"href":"https:\/\/venu-sys.co.jp\/knowledge\/wp-json\/wp\/v2\/glossary_kana?post=420"},{"taxonomy":"glossary_alpha","embeddable":true,"href":"https:\/\/venu-sys.co.jp\/knowledge\/wp-json\/wp\/v2\/glossary_alpha?post=420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}